Tag: direct messaging

(Contact)less is More – Communication in the New Hospitality Scene

June 23, 2020

The last few months have been extremely challenging not only for businesses but for people in general. While many of us keep thinking that everything will eventually blow over and

Rise of the Chinese Guest – Let’s (We)Chat

September 26, 2019

Different means of communication impact different regions and cultures in different ways. As a hotelier, you need to know your guests and their preferences in order to tackle their exact

Thinking Outside the Loyalty Program and Encouraging Direct Bookings

July 10, 2019

The whole point of travel is to not stay in the same place. Guests check in and check out, travelers come and go, people are always on the move. What