For the hospitality sector, the last few months felt like a long, dark tunnel with nothing but a very pale light at the end of it – more like a
While it’s hard for me to believe (and admit), I am part of a generation that wasn’t exactly born in the midst of the technological revolution – I was eased
Whether we’re talking about vacations, business travels or single-night stays, international visitors are a big faction of any hotel’s total number of guests. Especially if your hotel is located in
When working in hospitality, and especially when managing a hotel, you quickly learn about the guest journey and what it implies. You probably know by now that there are three
Hospitality has always been a highly competitive industry, especially nowadays – with additional options from Airbnb and similar companies. Therefore, hoteliers need to step up their game and engage
In today’s business world, when taking into consideration the connectivity of people and the mobile-first society, it’s safe to say that guest feedback is the thing that can make or break
