Tag: operations

Create the hotel with a futuristic guest experience and two happy guests man and woman. Bright, Purple interior.

From CRM to CDP: The Data Shift Hospitality Needs

October 17, 2024

Traditionally, many hotels have relied on Customer Relationship Management (CRM) systems to store guest data and manage relationships. However, as the volume and variety of data grows, a more advanced solution is needed: the Customer Data Platform (CDP).

Why Listening To Your Guests Is The Key To Improved Operations Management

May 20, 2019

Improving the management process of internal operations is one of the most important goals of every modern hotelier. With so many tasks, responsibilities, and technologies that you have to juggle