AI Agents
Agents That Boost Direct Bookings and Productivity
AI Agents available 24/7 with instant personalized recommendations and answers for frequent direct bookings and lower operational costs.
Empowering 100K+ Hospitality Businesses
How Our Agents Work for You
AI Agents
Build Your Agent with Ease
With our AI Agents, you train, customize, and automate AI-powered assistants to manage guest interactions across the entire customer journey.
Agent Backoffice
Manage AI-powered travel interactions with LLM and VectorDB support
Places & Resources
Organize local attractions, restaurants and cultural sites
Resource Creation
Extract destination insights from websites, PDFs, and local authority reviews
Advanced AI Setup
Accuracy with chat threading, moderation, and automated knowledge management
Agent Chat Interface
Deployable on tourism websites, landing pages, and via QR codes
Chat Analytics
Track visitor engagement and optimize travel content
The Complete AI Agents Solution
TrustYou’s products will enable you to make your guests happier, increase your customer lifetime value and save unnecessary costs. Here’s an overview over our software’s features.
Guest Question Responses
Chat Based Booking
Personalized Recommendations & Offers
Pre-Arrival Communication
Personalized Welcome Message
Digital Check-In
Personalized Recommendations
Regulatory Standards Guidance
Agent Backoffice
Place & Resource Management
Chat Analytics
Meeting Guest Expectations in a Fast-Paced Business
What Customers Love
Marco Nussbaum
CEO Hiamo AG / Board of Directors German Hotel Associations
“The new TrustYou AI Agents are revolutionizing the way how hospitality is communicating with guests to boost direct bookings, lower operations and train the staff. Exciting times ahead!”
Pricing Plans
Booking Agent
from
€190$190¥29,800
per property / month,
billed annually
billed annually
-
Agent Backoffice
-
Place & Resource Management
-
Expanded Resource Creation
-
Advanced AI Setup
-
Agent Chat Interface
-
Enhanced Chat Elements
-
Chat Analytics
Guest Agent
from
€190$190¥29,800
per property / month,
billed annually
billed annually
-
Agent Backoffice
-
Place & Resource Management
-
Expanded Resource Creation
-
Advanced AI Setup
-
Agent Chat Interface
-
Enhanced Chat Elements
-
Chat Analytics
Staff Agent
from
€190$190¥29,800
per property / month,
billed annually
billed annually
-
Agent Backoffice
-
Place & Resource Management
-
Expanded Resource Creation
-
Advanced AI Setup
-
Agent Chat Interface
-
Enhanced Chat Elements
-
Chat Analytics
DMO Agent
price on request
~
-
Agent Backoffice
-
Place & Resource Management
-
Expanded Resource Creation
-
Advanced AI Setup
-
Agent Chat Interface
-
Enhanced Chat Elements
-
Chat Analytics
Resources to help you learn about AI Agents
FAQs
Do you have any questions about TrustYou's AI Agent? We try to provide answers to frequently asked questions from our customers.
General
What are AI Agents and how do they work?
AI agents are intelligent systems that process inputs (queries, requests, or prompts) and take actions accordingly. They can function as copilots (assisting users) or autopilots (acting independently). Our AI agents specialize in automating guest interactions, enhancing operational efficiency, and providing seamless service across the hospitality industry.
How do AI Agents improve hotel operations?
AI Agents streamline operations by automating guest inquiries, optimizing bookings, managing staff workflows, and providing data-driven recommendations. They reduce manual workload, enhance efficiency, and ensure a more personalized guest experience.
What types of AI Agents does your platform offer?
- Booking Agent – Facilitates pre-booking inquiries and reservations.
- Guest Agent – Acts as a digital concierge, assisting guests throughout their stay.
- Staff Agent – Supports hotel teams by automating operations and improving communication.
- DMO Agent – Enhances visitor engagement by providing real-time travel recommendations, itinerary planning, and local insights, helping tourism boards and destinations offer a seamless experience to travelers.
What is the cost structure for implementing AI Agents?
The pricing model is simple: for small use cases, you pay per running agent plus an initial setup fee. Larger implementations may require customized pricing based on features and integration complexity.
What type of AI models power your AI Agents?
Our AI Agents use advanced industry-leading Large Language Models (LLMs) trained specifically for hospitality applications. These models enable natural language understanding, personalization, and contextual guest interactions.
What languages do AI Agents support?
Our AI Agents automatically default to the user’s browser language but adapt to individual preferences, such as responding to “Talk to me in English.” Additionally, hotels can specify or restrict available languages based on their operational needs.
Are AI Agents customizable for different hotel brands?
Yes, AI Agents can be tailored to align with a hotel’s branding, tone, and service standards, ensuring a personalized experience.
Can AI Agents handle complex guest requests?
AI Agents can manage multi-step guest requests, such as special room setups, VIP preferences, or custom itineraries, as long as the hotel provides an API or a similar integration. If an API is unavailable, AI Agents can still facilitate requests by sending emails with special instructions to the relevant hotel staff.
Hospitality AI
How does AI enhance guest engagement?
AI-powered chatbots and virtual concierges provide real-time responses, personalized recommendations, and proactive messaging, ensuring seamless and enjoyable guest experiences from booking to post-stay engagement.
Can AI Agents personalize recommendations for guests?
Yes, AI Agents analyze guest preferences, booking history, and behavior to offer tailored room upgrades, dining suggestions, and activity recommendations.
How does the Guest Agent handle in-stay requests?
Our Guest Agent assists with room service requests, housekeeping inquiries, spa bookings, and other services by directing requests to the appropriate hotel department.
What role does AI play in upselling and cross-selling?
AI identifies guest needs and recommends relevant upgrades, such as premium rooms, late check-outs, spa treatments, or special packages, boosting revenue opportunities.
How do AI Agents support hotel staff operations?
The Staff Agent provides quick access to standard operating procedures (SOPs), assists with compliance management, and helps automate routine administrative tasks.
How do AI Agents enhance guest loyalty?
AI-driven personalization strengthens guest relationships by offering targeted promotions, loyalty perks, and tailored communication, encouraging repeat bookings.
Can AI Agents reduce operational costs for hotels?
By automating repetitive tasks and optimizing workforce efficiency, AI Agents help reduce operational costs while maintaining high service quality.
Can AI Agents automate guest feedback collection?
No, guest feedback collection is not handled directly by AI Agents. This functionality comes from TrustYou’s CXP solution, which aggregates reviews and feedback. However, it is seamlessly integrated within the TY Agent.
Privacy & Security
How does the AI Agent handle guest data privacy?
Our AI Agents comply with industry regulations, ensuring that guest data is encrypted, securely stored, and never used for training external models.
Does the AI Agent comply with GDPR and other regulations?
Absolutely. Our AI systems adhere to GDPR, PCI DSS, and other hospitality-specific compliance standards, ensuring secure and responsible data handling.
Can AI Agents be customized to meet hotel privacy policies?
Yes, we provide customizable settings to align with each hotel’s data privacy policies, allowing for tailored access controls and guest consent management.
Who has access to AI Agent interactions and stored data?
Only authorized hotel staff have access to AI Agent interactions, and all data access is governed by strict role-based permissions to maintain security and confidentiality.
What measures are in place to prevent AI misuse?
Strict governance frameworks, human oversight, and compliance checks prevent AI Agents from engaging in unauthorized or inappropriate interactions.
Can hotels control what AI Agents learn over time?
AI Agents do not learn autonomously but can be “taught” by adding more resources and structured knowledge. Hotels have full control over the content provided to AI Agents, enabling them to modify, update, and refine responses to align with their specific operational needs.
Where are the LLMs used by AI Agents hosted?
Our LLMs run on secure, cloud-based infrastructure compliant with GDPR and other data protection laws, ensuring guest information remains private.
Can LLMs be fine-tuned for specific hotel brands?
Yes, our AI can be customized to reflect your hotel’s unique tone, terminology, and interaction style. You don’t need technical expertise—simply select from predefined options, and our expert team handles the fine-tuning. These settings are continuously improved and updated to ensure an optimized experience tailored to your brand.
Are LLMs used in AI Agents trained on guest data?
No, we do not use guest data to train public AI models. Our AI operates on pre-trained models, with optional private fine-tuning for specific hospitality needs.
